RETURNS
At Snacks Galore, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Snacks Galore to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy.
Snacks Galore will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines.
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OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:
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Ensures product consistency and quality.
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Reduces product loss.
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Speeds the processing and ensures accuracy on all requests for credit.
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Ensures that product is handled in line with Food Safety Regulations.
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Controls product returns so that any unfit product is channelled correctly
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OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED
An item may be returned, after delivery, only if it meets the important following food safety guidelines:
TIME
Make all returns & credit requests within these time frames:
5 days.
PACKAGING
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Products are returnable for full credit only when they are in the original package unopened, free of markings or damage,
QUALITY
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Should a product present a defect or not meet expected quality standards Customer Service in Snacks Galore should be contacted for guidance. At Snacks Galore, we are dedicated to providing the finest Hawaii snacks, and the peace of mind and service you expect and depend upon.
SHIPPING
Customer is responsible for any shipping fees for return delivery. Please allow 3-5 business days to fulfill orders. Once shipped, you will receive a confirmation email with tracking number. Since we ship with Fedex, we cannot ship to PO Box address, please use a physical address as your delivery address. We are shipping out US Mainland orders only Monday thru Wednesdays. If order comes in from Thursday thru Sundays, we will ship out on Monday.